Delivery information

Shipping

Orders over $150 CAD qualify for free shipping using the most cost-effective method. If faster delivery is desired, the customer will be responsible for any additional fees. Processing times may vary depending on order volume. Nunavut, Newfoundland and Labrador, Yukon, Northwest Territories and Nova Scotia are excluded from free shipping.

International Shipping Without Tracking

Some international shipping options do not include a tracking number. In this case, the shipment is at the customer’s own risk. Once the order is handed over to the carrier, our responsibility is considered fulfilled.

No investigation can be opened for untracked packages, and Volvox Sport cannot be held responsible for loss, delay, or non-delivery.

We recommend choosing a tracked and insured shipping option for better protection.

*Shipping methods without tracking : Canada Post Small Packet International (Air), Small Packet International (Surface), International Parcel (Air), International Parcel (Surface)

Return Policy

At Volleyball Depot by Volvox, your satisfaction is our priority.

Refunds: Items must be returned within 14 days of receipt in new, unworn, unwashed condition, including all original packaging, tags, and undamaged shoe boxes.

Exchanges: Items may be exchanged up to 30 days after receipt under the same conditions.

To protect merchandise, do not apply tape or labels directly to shoe boxes. Please place all returns in an outer box or bag.

Exclusions: Custom-made items (e.g., printed uniforms) and clearance items are not eligible for return or exchange. Items returned in unsellable condition may be refused or subject to restocking fees.

To initiate a return or exchange, please contact us via info@volleyballdepot.ca

A prepaid return label will be provided for eligible items.

Packages Not Received or Lost

In rare cases, a package may be marked as delivered by the carrier but not received by the customer. If this situation occurs, Volvox Sport is willing to assist by opening an investigation with the carrier on the customer’s behalf.

To be eligible for assistance, the customer must notify Volvox Sport by email and provide a detailed description of the situation within 30 days of the order confirmation date. Requests submitted after this 30-day period may not be eligible for investigation or resolution, as carriers impose strict timelines for claims.

Volvox Sport is not responsible for packages confirmed as delivered by the carrier but will make reasonable efforts to help resolve the issue within the carrier’s investigation window.